FAQ

  • What Payments Types do you accept?

    We accept Cash, Debit card and Credit card via our mobile chip and pin machine.  Sorry, we don’t accept card paymentsCheques.

    (Debit Cards are free to use on our machines, all other cards carry a 2% surcharge)

     

     

     

     

     

     

     

  • What are your Opening hours?

    8 – 6 pm Monday to Friday

    9 – 12 pm Saturday

    Out of hours bookings available please contact us for more information

    Please Note:
    We are closed over the Bank Holiday Weekend: 

    1st June – CLOSED (Friday)
    2nd June – CLOSED (Saturday)
    3rd June – CLOSED (Sunday)
    4th June – CLOSED (Bank Holiday Monday)
    5th June – CLOSED (Diamond Jubilee 2012)

  • Do you have a courtesy vehicle?

    Yes we do have a Courtesy Vehicle, full terms and conditions are as follows:

    Courtesy Vehicle – Terms and Conditions

    courtesy car norwich

    2002 Ford Mondeo 1.8 Petrol, Five speed Manual

    The driver of the Courtesy Vehicle must:

    1. Hold a full UK Driving license.
    2. Be over 25 years of age.
    3. Must be licensed to drive a Manually geared Vehicle.
    4. Drive the Courtesy Vehicle with due care and attention.

    The Driver is:

    1. Driving on Pure Tyre’s insurance policy whilst in charge of the Courtesy Vehicle.
    2. Offered a maximum of ten miles free fuel,  The customer pays only for the fuel used over the ten miles.
    3. Not allowed to smoke in the courtesy car. Evidence of smoking in the vehicle will result in a cleaning charge fine.
    4. Responsible for the first £600 of damage in the event of an accident.
    5. Responsible for all motoring offenses while in custody or control of the vehicle including speeding, parking and all other fines.

    Please Note:

    A record of who is responsible for the vehicle is retained and customers details will be produced to the police on request.

  • Do you Balance the Wheels when you fit new tyres?

    wheel balancing machine

    Yes, We have a 240v inverter that powers a Hoffmann 200, for a perfect balance each and every time. This machine positions the stick on weights to ensure a clean straight fit of the balancing weights on alloy wheels.

    We are also able to balance twin rear wheeled vehicle such as Mercedes Sprinters, Ford Transits and many more vehicles that have the larger whole in the centre of the wheel.

     

     

     

     

     

  • What area’s do you cover?

    At the present moment we only cover parts of Norfolk but we plan to expand into other areas in the not to distant future.

    • Acle >>
    • Attleborough >>
    • Aylsham >>
    • Brundall >>
    • Dereham >>
    • Hingham >>
    • Loddon >>
    • Long Stratton >>
    • Norwich >>
    • Reepham >>
    • Wroxham >>
    • Wymondham >>

    *Please Note: Some areas listed carry a call out charge

  • Are you a Franchise?

    No, Pure Tyre was established in 2010 and at present only operates in the Norfolk area, Eventually we will be looking to franchise Pure Tyre into other area’s

  • Is Pure Tyre an Emergency Tyre Breakdown Service?

    We do provide an emergency tyre breakdown (not 24 hours) or a rescue tyre service (not 24 hours).

    We can change tyres on the side of a main road, Although unless circumstances limits the movement of the vehicle we will always move the vehicle to a safe location to change non emergency tyre replacements.

    (we carry very limited stock for the out of hours service as this is not the main service we offer but we will try and help if we can and when available)

    Please Note: Additional charges apply for out of hours, roadside breakdown and fast response services.

    For further information please call 01603 462959