Yes. For batteries supplied and fitted by us, the battery must normally remain on the vehicle it was originally fitted to so we can carry out the necessary checks and confirm whether the battery itself is faulty or whether there is another charging-system issue.

A call-out charge may apply if the battery is found not to be at fault.

Leaving a vehicle unused for extended periods without charging the battery, or regularly making only very short journeys, can leave the battery undercharged. This is not necessarily a battery fault.

Battery warranties are not transferable between vehicles or owners.

Our mobile warranty support is based on the area and distance we originally travelled to fit the battery. If the vehicle has moved significantly farther away, an additional call-out charge may apply.

If the vehicle is outside our normal coverage area, please contact us first so we can discuss the available options.

We do not offer a refund simply because the vehicle is being scrapped or because the battery is no longer required.

Yes. Modern batteries have hard plastic cases and can be stored on concrete without the old problem associated with early wooden or porous battery cases. The more important issue is keeping the battery correctly charged while it is stored.

AGM means Absorbent Glass Mat. AGM batteries are designed for higher cyclic use than conventional flooded batteries and are commonly used in vehicles with start-stop systems and higher electrical demands.

The correct battery technology must be used where the vehicle manufacturer specifies AGM or another particular battery type.