General Questions
What payment methods do you accept?
We accept major credit and debit cards. Payment is taken at the time of booking.
Please note: We no longer take payment onsite.
When was Pure Tyre established?
Pure Tyre opened on 4 January 2010.
What are your opening hours?
Normal hoursMonday to Friday8am–6pm
Emergency serviceMonday to Friday6pm–12amSaturday and Sunday8am–12am
Where is the company registered?
Pure Tyre is registered in England. The registered address is Cavell House, Stannard Place, St Crispins Road, Norwich, Norfolk, NR3 1YE.
Parts and Fitting
Will you fit tyres, batteries or brake parts supplied by a customer?
No. Our policy is to fit only parts supplied by Pure Tyre.
This allows us to verify the quality and suitability of the parts, protect customer safety and provide a clear parts-and-labour warranty without uncertainty over responsibility for a customer-supplied component.
Do you balance the wheels when fitting new tyres?
Yes. Our mobile equipment includes a wheel balancer powered by a 240-volt inverter, allowing the wheels to be balanced as part of the fitting service.
Learn more about our mobile tyre-fitting service.
Can caravan tyres be returned as a complaint if they have perished?
They can be returned for inspection or considered under complaint only within the first year from the fitting date.
Caravans often remain stationary for long periods, which can contribute to premature tyre deterioration. Because of this usage pattern, the one-year complaint period applies.
Battery Warranty
Does a battery purchased from Pure Tyre have a warranty?
Yes. Unless a different period is stated on your receipt, the default battery warranty is one year. Please retain and check your receipt.
- The warranty is not transferable to a new vehicle owner.
- Because Pure Tyre is a mobile company, warranty attendance covers the distance originally travelled to fit the battery. An additional call-out charge may apply if the vehicle has moved farther away or the original job included a location-based call-out charge.
- Unless the battery was supplied without fitting, it must remain fitted to the vehicle on which it was originally installed. This allows checks to confirm whether the battery, alternator or charging system is responsible.
- Leaving a vehicle unused for extended periods without adequately charging the battery can cause it to go flat and is not considered a battery fault.
- Very short, infrequent journeys may not replace the energy used when starting the vehicle. Additional charging may therefore be required.
- A call-out charge applies when testing confirms that the battery is not faulty.
See our mobile car battery fitting service or read the dedicated battery FAQs.